We accept Paypal, Credit Cards via PayPal and Square or cash for in person services.

Items are shipped via USPS.

Custom Services result in an invoice that must have the deposit paid before work and material acquisition begins.

Inventory Items:

Inventory Items are sold as is. Some were made specifically for as “floor models” for “made-to-order” items, and some were one-offs. These items cannot be customized with tooling and stamping. All sales are final.

Made-To-Order Items:

Made-to-order items are literally made by hand when you place your order. There is a two-week lead time on “Made-to-Order” items. There are variations in these items as well given these items are hand cut, hand tooled, hand carved, and hand dyed; naturally, there will be variations and imperfections. My dye colors are made of different dyes to achieve my own tones and naturally, there will be variations.

Custom Services:

Custom services require a 50% down payment before any work or material acquisition begins. This down payment is non-refundable. Final payment is due upon delivery/pick up. This applies to custom tooling, lettering, stamping, fit and design.

Custom builds/custom carving must either have a user provided sketch, or art. Custom builds/carving include 30 min initial consultation during which your ideas can be discuss and feasibility of the build assessed along with a delivery time estimate.

Custom fit services are available in person and by appointment only. We are located north of Boston.

Consultations can be done without a commitment to buy. These consultations are $45 for 30 min. and can be requested under the Custom Leather menu.

Return Policy

Inventory Items are sold as is. Sale of these items are finaly. Inventory items are sample items that were created for one purpose or another and are now available for sale. These items may include designs that are not available made-to-order.

Made-To-Order items can be returned if the item arrives damaged or marred.

Wrong items can be swapped for the correct item as reflected by the order.

Orders can be cancelled before being shipped out.

Custom Design and Fit Policy:

Some times a project must be cancelled by the customer. This is understandable. The 50% deposit is a non-refundable deposit based on the quoted total provided either in a quote or invoice. Custom fit and designed delivered pieces are subject to customer approval before paying for the final product. This is done upon pickup of the piece. General construction issues can be corrected, if they occur, within 60 days of delivery/receipt at no charge to the customer. Damage caused by the customer’s use beyond the basic intended use case as discussed can be evaluated for repair at our hourly rate.